Refund Policy
Last updated: 10 November 2026
We want you to be sure AulaPay fits your school before you pay, which is why every plan starts with a free trial.
1. Free trial
Every new account gets 14 days free, with no payment details required. If AulaPay is not right for you, simply don't subscribe: you will not be charged.
2. 14-day refund on yearly subscriptions
If you are not satisfied, you can ask for a full refund within 14 days of your first yearly payment, or within 14 days of an automatic renewal. Email contact@aulapay.app with the email address of your account.
3. After 14 days
After 14 days, payments are not refundable and we do not give partial refunds for unused months. You can cancel at any time from the billing page to stop the next renewal; you keep access until the end of the period you paid for.
4. Exceptions
If you were charged by mistake, charged twice, or could not use the Service because of a problem on our side, contact us and we will refund the affected amount.
5. How refunds are paid
Refunds are processed by Creem, our merchant of record, to the original payment method. They usually appear within 5 to 10 business days, depending on your bank.
6. Contact
Email contact@aulapay.app or call +1 (364) 207-1710.